Live Meeting

Frequently Asked Questions

 

• What do I need to host or attend a meeting using Microsoft Windows?

  Minimum requirements to host or attend fully interactive meetings using Meeting Manager for Windows:
  - Windows 98, Me, NT, 2000, or XP
  - Intel x86 (Pentium 400MHZ +) or compatible processor
  - Microsoft Internet Explorer 5, 6, Mozilla 1.6 or later, or Netscape 4.7, 7.x
  - JavaScript and cookies enabled in the browser
  - A DSL or Cable internet connection
  
  

• What do I need to host or attend a meeting using Mac OS? 

Minimum requirements to host or attend fully interactive meetings using Meeting Manager for Mac OS:
- Mac OS 10.2.x or later 
- Internet Explorer 5.2 or Safari 1.1 or later 
- JavaScript and cookies enabled for the browser 

• What affects the performance of the Host's meetings and my viewing?

Because WebEx meetings provide real-time collaboration and sharing over the Internet, performance depends on both the Internet itself and the WebEx service. 
WebEx constantly monitors service and network performance, and continually enhances its infrastructure to keep WebEx meeting services highly available and reliable.

Some of the factors that affect performance are the following: 

- The speed of your computer's connection to the Internet 
- The performance of your Internet service provider 
- Overall Internet traffic on your routed connection to the WebEx server 
- Performance of firewall and proxy servers, if your computer is behind a company firewall 



• What can the I or the Host do to speed things up?

First, get the fastest internet connection that you can. 

Next, try using document and presentation sharing instead of application or desktop sharing. Document and presentation sharing uses less bandwidth. Also, sharing documents or presentations that contain fewer graphics can improve performance.



• What's the difference between document sharing and application sharing?

Document sharing uses a printer driver (the WebEx Document Loader) to create an image of your document, which is then presented for review and markup in the Meeting Manager content viewer. 
This image is much like a printed document or fax—that is , you cannot edit it. 
This image requires relatively little bandwidth and thus works well at slower connection speeds.
 
On the other hand, application sharing sends images of the application in real-time, allowing you to edit documents as well as show all of an application's features, such as menus and tools. This type of sharing is much more powerful and requires more bandwidth.



• What types of files or applications can I or the Host share?

You can share virtually any document or application.
However, applications with streaming content may not work well, because such content is not streaming directly from the source to attendees. 
If you want to share a Web page with streaming content, you can use Web content sharing, which opens a browser window on each attendee's computer and streams the content directly from its source.



• Does everyone in a meeting need the file or application that I want to share?

No. Only the presenter in the meeting must have the file or application on his or her computer. Other attendees in the meeting need not have the file or application on their computers.



• How can I modify documents that I'm sharing?

In document sharing, you can annotate documents, but not edit them, because the content is an image much like a PDF document or fax. However, you can use application sharing to edit documents as you share them in a meeting, and save the final version in the native application format. Application sharing lets all the attendees see the changes that you make, or edit the document themselves, if you grant them remote control.



• Can I save annotated documents or presentations and view them offline?

Yes! The host has this feature and can either send them to you via email or allow you to download them at the end of the meeting.. You may want to ask at the host at the start of the meeting to make sure this is enabled. To save any document or presentation in a file on your computer, choose Save on the File menu. 

To view the saved file offline, simply double-click it. The document or presentation appears in the WebEx Document Viewer, which is part of Meeting Manager.

• Can I use Internet phone (VOIP) for audio in a meeting?

Yes, Internet phone—also called Internet telephony or voice over IP (VOIP)—is available. 

To use Internet phone, ensure that your computer has the following:

- a supported sound card
- sound driver
- headset (headphones + microphone)

If your computer is running Microsoft Windows, you can determine whether it supports Internet phone by creating a short voice recording using Windows Sound Recorder. If the recording is successful, you can use Internet phone during a meeting. 

To use Internet phone during a meeting, the meeting host must select Internet Phone under Teleconference when scheduling a meeting or starting an instant meeting. 

Once the meeting starts, the host can start the Internet phone conference by pointing to Internet Phone on the Tools menu, then choosing Start Conference. An invitation to join the conference then appears in the Meeting window for each attendee whose computer has a sound card.